Juba, South Sudan,
June 10, 2021 – The Mobile Telecommunication Network (MTN) has dismissed reports that it has reduced its call and data rates to subscribers.
MTN fixed new call rates in June 2020. According to the call pattern posted on its Facebook page, MTN charges SSP 3.40 net rate per minute on the Family and Friends call package.
Subscribers on MTN Ketir pay SSP 4.1 on-net rate every single minute. On their pay-as-you package, which is convenient to many, MTN charges SSP 7.6 per minute.
However, on Thursday, some subscribers alleged that they were making calls at reduced rates, claims MTN objected.
“Good morning @MTNSSD, Thanks for reducing the call and data rates. Shukran!!!!” one subscriber posted on Twitter.
In response, MTN said if any subscriber was experiencing a sudden drop in call rates, it could be a tech anomaly that should be reported to one of their offices.
“Dear #SSOT, we have not reduced our call or data rates. If anyone is seeing different rates on their menu please, do forward your numbers to us to check the issue of the rates, thank you,” MTN said in a statement posted on Twitter.
MTN is currently a preferred mobile services company with millions of subscribers across South Sudan. The company debuted its operation in the country in 2011 soon after South Sudan attained its independence from Sudan.
The telecom company faces almost no competition since the closure of Vivacell, a Lebanese mobile network company preferred by almost all South Sudanese. Zain, MTN’s supposed competitor, has won fewer subscribers, giving the South African-owned firm the monopoly in the telecom business.
It is unclear whether the establishment of Digitel, a new telecom company that launched its sim card in April will be a game-changer.